Privacy policy

1. Who are we?

FAMA – MÁRMORES E GRANITOS LDA. is a company dedicated to the processing of marble and granite, with its head office and premises at Rua da Ponte Nova, no. 421, 4755-529 Várzea – Barcelos – Portugal, legal person no. 502 492 627.

2. Why this privacy policy?

FAMA has adopted measures to protect the privacy of customers and users of the company’s website, as well as its products and services, and has drawn up the current Privacy Policy with the aim of demonstrating its commitment to and respect for the rules on the protection of personal data. This Privacy Policy is designed to inform our Customers and Users of the general rules governing the privacy and processing of their personal data, which we collect and process in strict compliance with the law. FAMA respects the best practices in the field of security and protection of personal data, and to this end has approved a programme capable of safeguarding the protection of the data made available to us and authorised by all those who have dealings with the company. Please read this Privacy Policy carefully because, if you are accessing our website or providing consent by other means, the provision of your personal data implies knowledge and acceptance of the conditions contained herein. Therefore, by providing your personal data, you are authorising its collection and use in accordance with the rules set out here.

3. What does this privacy policy cover?

This Privacy Policy applies exclusively to the collection and processing of personal data by FAMA. On the FAMA website you may find links to other websites that are not related to FAMA. The provision of such links is made in good faith and FAMA cannot be held responsible for the collection and processing of personal data carried out on these websites, nor can it be held responsible for the accuracy, credibility and functionalities of websites belonging to third parties. Therefore, the provision of links to other websites not belonging to FAMA does not imply any assumption of responsibility in relation to such websites and therefore this Privacy Policy does not apply to them. FAMA considers it advisable to read the Privacy Policies of all the websites you visit.

4. What is personal data?

This is information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name or an identification number.

5. Who is the data controller?

The entity responsible for collecting and processing personal data is FAMA, which in the context of the service and/or sale provided to it decides which data is collected, the means of processing the data and for what purposes it is used.

6. What kind of personal data do we collect?

Within the scope of its activity, FAMA collects and processes the personal data necessary to provide services and/or supply products, processing data such as name, VAT number, address, telephone number, mobile phone number and email address. If there is prior consent from the Client or User, which may be withdrawn at any time, FAMA will process the respective data for the time necessary to commercialise the services.

7. When and how do we collect your data?

FAMA collects your data by telephone, in writing or via its website, subject to your prior consent. As a rule, personal data is collected with the conclusion of any contract with the Client. Some personal data is compulsory and, if this data is missing or insufficient, FAMA will not be able to provide the service in question, and will therefore inform Customers of the compulsory nature of providing the data. If you are not a FAMA customer, your data will only be processed if you provide it, namely if you subscribe to newsletters, in which case the rules of this Privacy Policy will apply. The personal data collected is processed electronically and in strict compliance with data protection legislation. It is stored in specific databases created for this purpose and, under no circumstances, will the data collected be used for any purpose other than that for which the data subject has given their consent.

8. What are the purposes for processing personal data?

In general, the personal data collected is intended for the management of the contractual relationship, the provision of the contracted services, the adaptation of the services to the needs and interests of the Client, information and marketing actions. You may, however, provide us with personal data for other purposes, such as sending complaints and suggestions, disseminating institutional information about the company and/or publicizing campaigns, promotions, advertising and news about FAMA’s products and/or services, as well as carrying out market research and evaluation surveys. Translated with (free version)

9. How long do we keep your personal data?

The length of time for which data is stored and retained varies according to the purpose for which the information is processed. There are legal requirements to keep data for a minimum period of time. Whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that led to its collection or subsequent processing, or for the period of time authorized by the National Data Protection Commission, after which it will be deleted.

10. How can you access, rectify or oppose the processing of your personal data?

Under the terms of the Data Protection Act, the data subject is guaranteed the right to access, update, rectify or delete their personal data, which can be done by emailing or in person at the company’s headquarters. In addition to recourse to the courts, the data subject may lodge a complaint with the supervisory authority.

11. How can you object to receiving contacts for marketing purposes?

FAMA may advertise products or services to its Customers by telephone, e-mail, SMS, MMS or any other electronic communications service, unless the Customer objects when the data is collected. If you do not wish to receive these communications, you can object at any time to the use of your data for marketing purposes, for sending informative communications or for inclusion in lists or information services.

12. What measures does FAMA take to ensure the security of your personal data?

FAMA is committed to guaranteeing the protection of the security of personal data made available to us, and has approved and implemented strict rules in this regard. Compliance with these rules is an undeniable obligation of all those who legally access them. Bearing in mind the great concern and commitment that FAMA shows in defending privacy issues, various technical and organizational security measures have been adopted in order to protect the personal data made available to us against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of illicit processing. In this sense, on our website, the personal data collection forms require encrypted browser sessions and all the personal data you give us about yourself is stored securely in FAMA’s systems which, in turn, are in a database covered with the physical and logical security measures that we believe are essential for the protection of your personal data.

13. Under what circumstances is data communicated to other entities (third parties and subcontractors)?

Within the scope of its activity, FAMA may use third parties to provide certain services. The provision of these services sometimes involves access by these organisations to our clients’ personal data. When this happens, FAMA takes the appropriate measures to ensure that the entities that have access to the data comply with the data protection regulations in force. Therefore, any entity subcontracted by FAMA will process the personal data of our Clients in the name and on behalf of FAMA, and is obliged to adopt the necessary technical and organisational measures in order to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorised access and against any other form of unlawful processing. In any case, FAMA remains responsible for the personal data you make available to us.

14. How do we use cookies?

“Cookies” are small software tags that are stored on your computer via your browser. They only retain information related to your preferences and therefore do not include your personal data. To find out more about cookies and how FAMA uses them on its website, see our Cookie Policy at

15. How can you find out about any changes to FAMA’s Privacy Policy?

FAMA reserves the right, at any time, to make adjustments or changes to the current Privacy Policy, always in strict compliance with the Law, and these changes will be duly disclosed on the Company’s Website. This General Privacy and Data Protection Policy comes into force on 24/05/2018.